Shipping Policy

Shipping Policy

Last updated: [08/25/2026]

Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays) after payment is confirmed. Orders placed after 5:00 PM [ET], on weekends, or on holidays begin processing the next business day. During sales and peak seasons processing may take slightly longer; we'll email you if there's a significant delay.

Delivery Times

Estimated delivery is 7–12 business days after dispatch for international orders, for a total of roughly 8–14 business days from the time you order.

Delivery estimates come from our carriers and are not guaranteed. Transit times can be affected by customs clearance, weather, carrier backlogs, and local postal performance.

Shipping Destinations

We ship to [LIST COUNTRIES]. If your country isn't available at checkout, we can't deliver there at this time. We don't ship to PO boxes, APO/FPO addresses, or freight forwarders.

Shipping Rates

Calculated at checkout based on destination and order value. Standard international shipping: [$9.99]. Free shipping on orders over [$75].

Tracking

You'll receive a tracking number by email once your order ships. Please allow 3–5 business days for tracking to become active — it's normal for a parcel to show no movement for several days while in international transit.

Split Shipments

Orders with multiple items may ship separately from different fulfillment centers and arrive on different days, at no extra charge. Each parcel is tracked individually.

Customs, Duties, and Import Taxes

Your order may be subject to import duties, taxes, or customs fees in your destination country. These are not included in the product or shipping price and are the customer's responsibility. Policies vary by country — please check with your local customs office if you're unsure. We cannot declare shipments as gifts or under-declare value. Parcels refused at customs or returned for unpaid duties aren't eligible for a shipping refund.

Incorrect Addresses

Please double-check your address at checkout; we aren't responsible for orders sent to an incorrectly entered address. Email [EMAIL] within 12 hours of ordering and we'll try to correct it before dispatch. Addresses can't be changed once an order ships.

Delayed, Lost, or Damaged Parcels

  • Delayed: If your order hasn't arrived within 20 business days of dispatch, email us and we'll open a carrier investigation.
  • Lost: If the carrier confirms the parcel is lost, we'll send a replacement or issue a full refund.
  • Damaged: Email us within 7 days of delivery with photos of the item and packaging.
  • Marked delivered but missing: Check with neighbors and your local post office first — parcels are sometimes scanned early. If it doesn't appear within 3 business days, contact us.

Contact

[EMAIL] — we reply within [1-2] business days.
Vanesco